Returns Policy

The following returns policy is for online sales only. 

We offer a 14 day no quibble returns policy (from date of receiving goods).

If you wish to return an unwanted item please contact us for a returns code and form at bridalroguegalleryweb@gmail.com or phone 0207 9352423

We will only accept returned packages with the correct returns label and supplied returns code.

Items should be returned unused and with all the same packaging and labels otherwise they will not be accepted.

Returns must arrive back to us within 14 days following the date of the returns request.

We take no responsibility for goods which are not received so please ensure that all items are sent by secure means.

We will confirm receipt of returned goods and process the refund due to you as soon as possible but within 14 days of the returned goods.

No refunds will be made for the outgoing p&p or for any return postal charges.

Where no postage has been charged on outgoing items, the relevant postage fee (minimum £4.95) may be deducted from the refunded amount if the goods are subsequently returned.

SALE GOODS

All sale goods are covered by our 14 day no quibble returns policy unless otherwise stated.

IMPROPER RETURNS

Items returned without a correct returns code, late or in an unacceptable condition will not be refunded. The goods will either be refused or a re-delivery charge will be issued and once payment is received the items will be returned. We will hold the goods for 14 days and if no payment is received we will dispose of the goods at our sole discretion.

EXCLUSIONS

Bespoke items made to a particular requirement are non- returnable.

Dyed items are non- returnable

Underwear and pierced earrings are non- returnable

Anything which cannot be resold as perfect and new is non-returnable

THE ABOVE TERMS DO NOT AFFECT YOU STATUTORY RIGHT

YOUR ACCEPTANCE OF THESE TERMS

By using this site, you signify your acceptance of our returns policy.